Talkbuzz Privacy Policy & Child Safety Standards

Effective Date:01 December 2025

Talkbuzz (“We”, “Us”, or “Our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how We collect, use, share, and safeguard your data when you use our mobile application, website, or related services (collectively, the “Services”).

This Privacy Policy and Child Safety Standards apply to the Talkbuzz mobile application, operated by Trinexa.

By accessing or using the Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name, email address, phone number
• Account details, login credentials
• Payment details provided via authorized payment gateways

b) Usage Information

• Interaction data with our Services (e.g., messages, comments, live interactions)
• Device information, IP address, app usage logs

c) Content Information

• Any content you upload or share in the app (text, audio, video, images)

d) Cookies & Tracking

• Cookies, analytics, and tracking technologies to improve your experience

2. How We Use Your Information

We use the information to:

• Provide, maintain, and improve the Services
• Enable live interactions and content sharing with other users and creators
• Process payments via authorized payment gateways
• Communicate with you, including updates, promotions, and support
• Ensure compliance with applicable laws and prevent illegal activities
• Detect and prevent fraud, abuse, or other harmful activities

3. Content & Interaction Guidelines

Talkbuzz is a platform for users and creators (including counselors, consultants, or experts) to interact via live video, audio, or text.

We do NOT allow:

• Any illegal, pornographic, obscene, or abusive content
• Any form of Child Sexual Abuse and Exploitation (CSAE) or child sexual abuse material (CSAM)
• Harassment, threats, or bullying
• Hate speech, racial, sexual, or religious discrimination
• Sharing private information of others without consent
• Activities that violate applicable laws or payment rules

Moderation:

• All user-generated content is monitored via automated and manual moderation.
• We reserve the right to remove, restrict, or block content that violates this Policy.
• Repeated violations may result in account suspension or termination.

3A. Child Safety & Prevention of Child Sexual Abuse and Exploitation (CSAE)

Talkbuzz is strictly committed to protecting children and maintaining a zero-tolerance policy against Child Sexual Abuse and Exploitation (CSAE).

Talkbuzz, operated by Trinexa, explicitly prohibits any form of child sexual abuse material (CSAM), grooming, sexual solicitation of minors, or any sexual content involving individuals under the age of 18.

Strictly Prohibited Activities Include:

• Creation, sharing, distribution, or storage of sexual content involving minors
• Grooming or attempting to build sexual relationships with minors
• Requests for sexual images, videos, or conversations involving children
• Role-play, animated, AI-generated, or implied sexual content involving minors
• Any activity that facilitates or promotes CSAE in any form

Detection, Enforcement & Reporting:

• Talkbuzz uses automated systems and manual moderation to detect CSAE-related violations.
• Accounts involved in CSAE activities are immediately suspended and permanently banned.
• We report confirmed CSAE violations to relevant law enforcement authorities and cooperate fully with investigations as required by applicable laws.

We take child safety and the prevention of child sexual abuse and exploitation (CSAM) extremely seriously. Users are encouraged to report any suspected child safety, child endangerment, or CSAM-related violations directly through the in-app Report User feature or by contacting our designated Child Safety Officer using the details below.

Child Safety Point of Contact
Name / Role: Child Safety Officer – Trinexa Infotech Pvt. Ltd.
Email: childsafety@trinexa.net
Email Availability:24 X 7
Phone: +91-7483156684
Phone Availability: Monday to Friday, 10:00 AM – 6:00 PM (IST)

This contact point is authorized and trained to handle child safety reports, coordinate investigations, respond to lawful requests from regulatory authorities and law enforcement agencies, and ensure compliance with applicable child protection laws, CSAM prevention requirements, and Talkbuzz Child Safety and Child Endangerment policies.

All reports are reviewed promptly and appropriate action is taken in accordance with our internal safety procedures and legal obligations.

4. Payment Information

• Payments are processed only via authorized third-party payment gateways and Google Play billing where applicable.
• We do NOT store full card details; sensitive data is handled securely by the payment processor.
• Any direct payments to other users or creators outside the app are strictly prohibited. Accounts involved in such transactions may be suspended, and funds may be forfeited.
• Subscription and in-app purchases are non-refundable unless required by law.

5. Sharing of Information

We may share your information:

• With authorized payment gateways to process transactions
• With law enforcement or regulatory authorities when required by law
• With our service providers for operational purposes (hosting, analytics, customer support)
• Internally for research and app improvement

We do NOT sell, rent, or trade your personal information to third parties.

6. Data Retention

• We retain your information as long as your account is active or as needed to provide the Services.
• Data may be backed up and stored securely for legal compliance, dispute resolution, or fraud prevention.

7. Security of Information

• We use industry-standard technical, administrative, and physical safeguards to protect your data.
• However, no system is completely secure; by using our Services, you acknowledge inherent risks of online platforms.

8. Your Rights

• Access and update your account information.
• Request deletion of your account or content (subject to legal and contractual obligations).
• Opt out of marketing communications.

To exercise these rights, contact our Grievance Officer:

Name: Monu Kumar
Email: grievance.officer@trinexa.net

9. Children’s Privacy

• Talkbuzz is intended strictly for users aged 18 years or older.
• We do not permit minors to access or use the Services.
• If we become aware that an account belongs to a minor or is involved in CSAE-related activity, the account will be immediately terminated and reported where legally required.

10. Third-Party Services & Links

• The app may integrate third-party SDKs, payment gateways, and other tools to provide Services.
• We are not responsible for the privacy practices or content of third-party services.
• Users should review the privacy policies of these services before use.

11. Changes to this Privacy Policy

• We may update this Privacy Policy from time to time.
• Updates will be posted within the app or website, and the effective date will be updated.
• Continued use of the Services constitutes acceptance of the revised Policy.

12. Governing Law

This Privacy Policy and your use of the Services are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of courts in Gurgaon, Haryana.

Contact Us

For any questions regarding this Privacy Policy or our practices, please contact:

Grievance Officer: Monu Kumar
Email: grievance.officer@trinexa.net